Contact Us
How can we help?
Have a question about an order, product, delivery, return, or refund? Our customer support team is here to help make your shopping experience as clear and straightforward as possible.
Email Us
service@norvelmere.com
Call Us
+86 19925374077
Customer Care Hours
8:00 AM – 10:00 PM Daily
Question About an Existing Order
Please include your order number and the email address used during checkout when contacting us about an existing order.
This helps our team locate your purchase and provide assistance more efficiently.
Problems With Your Order
If an item arrives damaged, incorrect, incomplete, or otherwise different from your order, please contact us as soon as possible.
When relevant, include clear photographs of the product, packaging, shipping label, and any visible damage.
Before Returning an Item
Please contact customer support before sending any item back.
Unauthorized returns may not be accepted or may delay processing. Our team will confirm eligibility and provide the appropriate return instructions.
Response Time
We aim to respond to customer inquiries as promptly as possible during our customer service hours.
During periods of high order or message volume, responses may take longer than usual.