Return requests must be made within the return period stated for the applicable order or product. Please contact us promptly after receiving your order if you wish to request a return.

To qualify for a standard return, an item should generally be unused, undamaged, complete, and returned with its original packaging and included accessories.

Items may be ineligible where they show signs of use, damage caused after delivery, missing parts, altered packaging, or other conditions that prevent resale.

Additional restrictions may apply to personalized, clearance, hygiene-sensitive, or otherwise designated products.

Minor differences in color appearance may result from lighting, photography, screen settings, manufacturing batches, or material characteristics. Such minor differences do not automatically indicate a defect.

Contact service@norvelmere.com before returning an item. Our team will review the request and provide instructions when the return is eligible.

Certain shipping costs, handling costs, promotional differences, or other charges may be non-refundable where permitted by applicable law and disclosed during the return process.

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly with your order number and clear supporting photos where relevant.

Return-shipping responsibility depends on the reason for the return. If the return results from an error attributable to us, our team will advise you regarding the appropriate solution.

Please package return items securely. Customers are responsible for ensuring that products are adequately protected during return transit unless otherwise instructed.

Returned products may be inspected after receipt. Approved refunds are generally sent to the original payment method where possible.

Payment-provider or bank processing times are outside our direct control.

Approved refunds are normally issued through the original payment channel unless another method is required by circumstances or applicable law.

Exchange availability depends on product availability and the circumstances of the request. Contact customer support before sending an item back for exchange.

Cancellation requests should be submitted as quickly as possible. We cannot guarantee cancellation after processing or shipment has begun.

Nothing in this policy is intended to limit non-waivable consumer rights available under applicable law.