Shipping Policy
Shipping Policy
This policy explains order processing, shipment tracking, address changes, delivery issues, international orders, and how to contact us for shipping assistance.
Order Processing
Orders are processed after payment and order information have been successfully received. Processing times may be affected by weekends, holidays, order volume, stock verification, or other operational circumstances.
Estimated U.S. Delivery
Estimated delivery times begin after an order has been processed and handed to the carrier. Delivery estimates are not guarantees and may vary by destination, carrier, weather, customs activity, or other circumstances outside our control.
Shipping Charges
Available shipping methods and applicable charges are displayed during checkout where relevant.
Fulfillment & Shipping Origin
Orders may be fulfilled through available logistics facilities or partners based on inventory and destination. A shipment's origin may differ from our registered company address.
Tracking Your Shipment
When tracking information is available, it may be provided by email, order-status page, or another contact method associated with your purchase.
Tracking updates can occasionally take time to appear after shipment.
Shipping Address Changes
Please contact us immediately if you notice an address error. We cannot guarantee changes once an order has entered processing or has been transferred to the carrier.
P.O. Boxes, APO/FPO & U.S. Territories
Service availability depends on the carrier, product, destination, and shipping method. Some addresses may have limited delivery options.
Delayed or Inactive Tracking
Carrier tracking may occasionally remain unchanged between scans. Please allow reasonable transit time before reporting a shipment as delayed.
Lost Shipments
If tracking indicates an unusual delay or a package appears lost, contact us with your order number so our team can review the shipment information.
Delivered but Not Received
If tracking shows delivered but you cannot locate the parcel, check the delivery area, household members, neighbors, reception desk, parcel locker, and carrier notices before contacting us.
Damaged, Incomplete, or Incorrect Orders
Contact us promptly and provide your order number and photographs of the product, shipping carton, and shipping label where applicable.
International Delivery & Import Charges
For international orders, local customs rules, import procedures, taxes, duties, or carrier charges may apply depending on destination. These requirements may be outside our control.
Shipping Assistance
For shipping questions, contact service@norvelmere.com or +86 19925374077.