These terms apply to products and services offered through norvelmere.com and should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment & Security Policy, and Terms of Use.

“We,” “us,” “our,” and “norvelmere™” refer to Shenzhen Tiankemu Technology Co., Ltd. “You” and “customer” refer to the person purchasing from or using our online store.

We aim to describe and display products accurately. However, colors, dimensions, packaging, finishes, and small visual details may appear differently due to photography, screens, production batches, or other practical factors.

Prices and charges are those displayed during checkout at the time an order is placed. Taxes, shipping, duties, or other charges may apply depending on destination and applicable requirements.

Promotions may be subject to eligibility requirements, exclusions, time limits, usage limits, and other conditions. Discounts cannot necessarily be applied after an order has been completed.

Submitting an order does not guarantee acceptance. We may review, cancel, or refuse an order where necessary due to stock issues, pricing errors, suspected fraud, payment problems, address issues, or other legitimate operational reasons.

Payment must be completed using a payment option available at checkout. Payment authorization and processing may be handled by third-party payment providers.

Shipping is governed by our Shipping Policy. Delivery estimates are not guarantees and may be affected by carriers, weather, customs, destination, or other circumstances outside our reasonable control.

Returns and refunds are governed by our Return & Refund Policy. Customers should contact us before sending an item back.

Requests to modify or cancel an order should be submitted promptly. We cannot guarantee changes once processing or shipment has begun.

• Provide accurate contact and shipping information.
• Review order details before completing checkout.
• Use products appropriately and follow any applicable instructions.
• Contact us promptly if a delivery or order issue occurs.

Branding, text, graphics, website content, logos, designs, and other materials made available through our store may be protected by intellectual-property rights and may not be used without authorization.

Some parts of our store may depend on third-party providers such as payment processors, carriers, hosting providers, and analytics services. Their services may be subject to separate terms.

To the extent permitted by applicable law, liability arising from use of our website, products, or services may be limited. Nothing in these terms excludes liability that cannot lawfully be excluded.

We are not responsible for delays or failures caused by events reasonably beyond our control, including major transport disruptions, natural events, government actions, labor disruptions, system failures, or similar circumstances.

We may update these Terms and Conditions from time to time. The version published on norvelmere.com at the relevant time will apply.

Questions regarding these terms may be sent to service@norvelmere.com.